Ashleigh Hamer
About Ashleigh Hamer
Ashleigh Hamer is a Quality Assurance Analyst with extensive experience in quality checking regulated complaints for financial institutions. She has held various roles in compliance and auditing, including positions at the Financial Ombudsman Service and Nationwide Building Society.
Work at Nationwide Building Society
Ashleigh Hamer has been employed at Nationwide Building Society as a Quality Assurance Analyst since 2020. In this role, she focuses on ensuring the quality and compliance of processes related to customer complaints. Her responsibilities include conducting thorough quality checks and providing insights to enhance complaint resolution practices within the organization.
Previous Experience in Financial Services
Prior to her current position, Ashleigh Hamer worked at the Financial Ombudsman Service as a Senior Adjudicator from 2015 to 2020. In this capacity, she handled regulated complaints and contributed to the resolution process. Additionally, she held roles at Huntswood as a Compliance Officer and Case Analyst for five months in 2015, and as a Compliance and Audit Consultant from 2012 to 2014. Her experience spans various aspects of compliance and complaint management in the financial sector.
Educational Background
Ashleigh Hamer studied at Cardiff University / Prifysgol Caerdydd, where she earned a Bachelor of Science (BS) in Sociology and Criminology from 2003 to 2006. She furthered her education at the same institution, obtaining a Post Graduate Diploma in Criminology and Criminal Justice from 2010 to 2011. Her academic background provides a foundation for her expertise in compliance and complaint resolution.
Expertise in Quality Assurance and Compliance
Ashleigh Hamer possesses extensive knowledge of systems, processes, and regulations related to complaint resolution and compliance within financial services. Her experience in quality checking regulated complaints equips her with the skills necessary to ensure adherence to industry standards. This expertise is essential for her role in maintaining the integrity of complaint management processes.