Becky Spence
About Becky Spence
Becky Spence is a Proactive & Digital Education and Skills Senior Leader at Nationwide Building Society, where she has worked since 2022. She has extensive experience in customer service and digital skills education, having held various leadership roles at Barclays and Nationwide over the past two decades.
Work at Nationwide Building Society
Currently, Becky Spence serves as the Proactive & Digital Education and Skills Senior Leader at Nationwide Building Society. In this role, she focuses on enhancing the customer journey by implementing improvements based on the needs of colleagues and members. Since joining in 2022, she has led initiatives aimed at supporting frontline colleagues to deliver exceptional service. Her responsibilities include creating sustainable interventions that increase confidence in digital channels among both members and colleagues.
Previous Roles at Barclays
Becky Spence has held multiple positions at Barclays over a span of several years. She worked as a Senior Team Leader in Customer Services from 2003 to 2006. Following that, she served as the Premier & Business Proposition Delivery Manager from 2006 to 2013. She then transitioned to the role of Senior Operations Leader (VP) for Advocacy and Customer Experience from 2015 to 2019. Additionally, she began her career at Barclays as a Team Leader in Multi Client Services from 2001 to 2003.
Education and Expertise
Becky Spence has a strong educational background in business and management. She studied at Poole & Bournemouth College, where she earned an Executive Diploma in Business, Management, Marketing, and Related Support Services. Additionally, she attended Ashridge Executive Education at Hult International Business School, completing a course in Executive Coaching from 2019 to 2020. Her educational pursuits have equipped her with the skills necessary for her leadership roles in the financial services sector.
Digital Skills Development Initiatives
In her current position at Nationwide Building Society, Becky Spence is responsible for developing strategies that enhance digital skills and self-service capabilities for members. She employs data-driven approaches to improve the overall customer experience. Her initiatives focus on boosting confidence in digital channels and services, ensuring that both colleagues and members are well-equipped to navigate the digital landscape.