Russell Arkley
About Russell Arkley
Russell Arkley is an IT Service Manager at Nationwide Building Society, where he has worked since 2014. He oversees critical IT services and manages performance for various portfolios, ensuring a high-quality customer experience.
Work at Nationwide Building Society
Russell Arkley has been employed at Nationwide Building Society since 2014, serving in various roles related to IT service management. He currently holds the position of IT Service Manager, a role he has occupied since 2022. In this capacity, he is responsible for overseeing IT services that support critical business areas, ensuring a seamless customer journey. Prior to his current role, he served as IT Service Performance Manager for ten years, where he managed portfolios including Open Banking, Confirmation of Payee, and Online Shopping Authentication.
Education and Expertise
Russell Arkley studied at Highworth Warneford from 1996 to 2001, where he achieved a qualification in General Studies. His educational background has provided him with a foundational understanding that supports his career in IT service management. He has developed expertise in creating and managing Service Level Agreements, as well as reporting on service performance to the business on a monthly basis.
Background
Russell Arkley has built a career in IT service management, focusing on delivering high-quality services that enhance customer experiences. He has been with Nationwide Building Society for nearly a decade, demonstrating a commitment to improving IT services within the organization. His role involves acting as a key stakeholder for new services, ensuring they meet the necessary requirements before being delivered to business areas.
Achievements
In his tenure at Nationwide Building Society, Russell Arkley has been accountable for critical IT services that support various business functions. He has played a significant role in overseeing important portfolios such as Open Banking and Online Shopping Authentication. His responsibilities also include the creation and management of Service Level Agreements, which are essential for maintaining service quality and performance across multiple systems.