Vicki Witcombe
About Vicki Witcombe
Vicki Witcombe serves as the Service Delivery Manager for Payment Operations at Nationwide Building Society, where she has worked since 2017. With a career spanning several roles in financial services, she has extensive experience in operations, compliance, and customer service management.
Work at Nationwide Building Society
Vicki Witcombe has held multiple roles at Nationwide Building Society since 2006. She currently serves as the Service Delivery Manager for Payment Operations, a position she has held since 2017. Prior to this, she worked as a Divisional Operations Manager in Group Legal/Compliance from 2013 to 2017, and as a Fraud Investigation Unit Manager in Financial Crime from 2010 to 2011. Her earlier roles included Deputy Nominated Officer and Team Manager for Anti-Money Laundering, as well as Team Manager for Credit Cards and Customer Operations. Throughout her tenure, she has focused on process efficiencies and compliance.
Education and Expertise
Vicki Witcombe studied at Exeter College, where she achieved a BTEC National Diploma in Business Studies from 1984 to 1985. She also pursued further education at the International Compliance Association from 2011 to 2014, enhancing her knowledge in compliance and regulatory matters. Her educational background supports her expertise in financial operations and compliance management within the banking sector.
Background
Vicki Witcombe began her career in the financial sector at Halifax as a Cashier and Back Office Administrator from 1986 to 1987. She continued to build her experience in various roles across different organizations, including Santander UK Corporate & Commercial and Bank of Ireland, before joining Nationwide Building Society. Her diverse background in financial services spans over three decades, with a focus on operations, compliance, and customer service.
Achievements
During her career at Nationwide Building Society, Vicki Witcombe has implemented a Target Operating Model that improved process efficiencies in a cost-challenged environment. She has also conducted root cause analysis on incidents to enhance risk management and controls. Additionally, she led teams through regulatory changes, ensuring compliance while maintaining customer experience. Her strategic initiatives have resulted in reduced complaint volumes and improved customer journey metrics.