Zoe Chambers
About Zoe Chambers
Zoe Chambers is a Digital Improvement and Product Manager at Nationwide Building Society, where she has worked since 2015. She is skilled in driving digital change to enhance customer satisfaction and has extensive experience in customer journey management.
Work at Nationwide Building Society
Zoe Chambers has been employed at Nationwide Building Society since 2013, where she has held multiple roles. Currently, she serves as a Digital Improvement / Product Manager, a position she has maintained since 2015. In addition, she has worked as a Customer Journey & Relationship Manager, focusing on enhancing customer experience. Prior to her current role, she was a Customer Experience Manager for the Contact Centre and Branch operations since 2012. Her tenure at Nationwide spans over a decade, during which she has contributed to various initiatives aimed at improving customer satisfaction and operational efficiency.
Education and Expertise
Zoe Chambers studied at Bath Spa University, where she gained knowledge relevant to her career in digital improvement and customer experience. She also attended Yateley Comprehensive, which laid the foundation for her educational journey. Her expertise includes utilizing research and management information to implement digital changes that yield commercial benefits and enhance customer satisfaction. She is skilled in leading projects that integrate digital changes across multiple customer contact methods, including face-to-face, telephone, and digital platforms.
Background
Before joining Nationwide Building Society, Zoe Chambers worked at AXA UK as a Customer Journey Manager from 2004 to 2011. This role provided her with extensive experience in customer journey mapping and management. Her career has been characterized by resilience and adaptability, allowing her to navigate and implement change effectively within various organizational contexts. She has developed strong skills in facilitating communication among virtual teams with diverse skills and levels.
Achievements
Zoe Chambers is recognized for her ability to work independently and deliver change within challenging timescales. Her contributions at Nationwide Building Society have focused on improving customer journeys and experiences through digital transformation. She has demonstrated a commitment to enhancing customer satisfaction and operational effectiveness through her roles in various capacities within the organization.