Charles Schroeder
About Charles Schroeder
Charles Schroeder is a Serviceability Specialist at Nikola Motor Company with extensive experience in technical service and field engineering roles, primarily at Navistar Inc.
Current Role at Nikola Motor Company
Charles Schroeder currently serves as a Serviceability Specialist at Nikola Motor Company, a position he has held since 2021. His responsibilities include collaborating with the Engineering, Reliability, and Quality teams to review warranty claims and prevent unnecessary module programming events. Additionally, he plays a significant role in validating cab module software using Diamond Logic® Builder to ensure its effectiveness before field deployment.
Professional Experience at Navistar Inc
Between 2012 and 2021, Charles Schroeder held multiple roles at Navistar Inc, each with increasing responsibilities. Starting as a Field Service Engineer, he moved on to become a Senior Field Service Engineer and then a Senior Technical Service Engineer. During his tenure, he was involved in developing and modifying diagnostic procedures, ensuring that 'Fault Code Action Plans' (FCAPs), technical manuals, and 'iKNow Articles' provided accurate diagnostic and repair information. He also investigated and escalated field issues to the Reliability and Quality team, working directly with engineering to resolve product quality issues.
Previous Positions and Industry Experience
Before his roles at Navistar Inc, Charles Schroeder gained extensive experience as a Diesel Technician and Lead Installer. He worked at Gibbs Truck Centres in Oxnard, CA, and Lakeside International Trucks in Sturtevant, WI. Additionally, he served as a Lead Installer at Re-Bath of Travis County in Austin, Texas Area. His career began in the US Navy, where he held the position of BU2 from 1998 to 2003.
Educational Background
Charles Schroeder studied at Wyotech-Laramie, where he pursued Advanced Diesel Technology and earned a certificate in 2005. His education provided a strong foundation for his extensive career in technical and service roles across various companies.