Rick Serafino
About Rick Serafino
Rick Serafino is a Customer Success Manager currently working at Nuvolo since 2021. He has extensive experience in sales and customer engagement, having held various roles at Pegasystems and other companies over a career spanning more than two decades.
Current Role at Nuvolo
Rick Serafino serves as a Customer Success Manager at Nuvolo, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and engagement, ensuring that clients derive maximum value from the company's solutions. His responsibilities include developing strategies to improve customer experiences and fostering long-term relationships with clients.
Previous Experience at Pegasystems
Rick Serafino has extensive experience at Pegasystems, where he held multiple roles over a span of several years. He served as Director of the Sales Associate Program from 2016 to 2019, and prior to that, he was the Senior Manager of Global Sales Enablement from 2006 to 2011. His roles included managing sales teams and driving business generation, with a focus on optimizing sales processes and improving team performance.
Sales Management Background
Before joining Nuvolo, Rick Serafino worked as a Regional Sales Manager at MarketSoft from 2004 to 2006. He also held positions at Siebel Systems as District Manager and at Pegasystems in various capacities, including Sales Manager for Retail Banking and Account Executive for multiple sectors. His career reflects a strong emphasis on sales management and client engagement.
Education and Expertise
Rick Serafino holds a Bachelor of Arts in Political Science and Government from Amherst College and a Master of Business Administration from Babson College. His educational background complements his professional expertise in revenue acquisition, process improvement, and client retention. He is skilled in program development and possesses strong cross-functional communication abilities.
Specializations and Skills
Rick Serafino specializes in talent management, performance management, and sales team training. He has developed and executed programs aimed at improving sales team performance and optimizing customer engagement. His skills extend to materials and program development, making him a valuable asset in enhancing organizational effectiveness.