Abdul Rahman Abu Ramadan
About Abdul Rahman Abu Ramadan
Abdul Rahman Abu Ramadan is an Escalation Specialist at OGD ict-diensten and an IT Support Coordinator at The Hague University of Applied Sciences, with a diverse background in IT support and customer service roles.
Current Roles at De Haagse Hogeschool
Abdul Rahman Abu Ramadan is presently employed at De Haagse Hogeschool / The Hague University of Applied Sciences as the IT Support Coördinator. He has been in this role since 2022. His responsibilities likely include overseeing IT support operations and ensuring effective technical support for students and staff. Located in The Hague, South Holland, his position involves coordination and management within the university's IT department.
Escalation Specialist at OGD ict-diensten
Currently, Abdul Rahman Abu Ramadan serves as an Escalation Specialist at OGD ict-diensten. Since joining in 2022, based in Delft, South Holland, his role would involve handling complex issues that escalate from the initial support levels, ensuring they are resolved satisfactorily. His expertise helps in maintaining the efficiency and reliability of the IT services provided by the company.
Founder of Freecare
Abdul Rahman Abu Ramadan is the founder of Freecare, established in 2021. His initiative demonstrates entrepreneurial skills and a commitment to launching and growing ventures. The specifics of Freecare’s operations and services are not detailed, but as a founder, he would be responsible for strategic planning, business development, and overall management.
Previous Experience at Scan Sys BV
Abdul Rahman Abu Ramadan has a robust employment history with Scan Sys BV, spanning several roles from 2017 to 2021 in Nootdorp, South Holland. He began as a First Line Technical Support Engineer, then progressed to Information Technology System Administrator, Second Line Technical Support Engineer, and finally, Escalation Manager. His tenure reflects a deep engagement in IT support and system administration, indicating significant experience in managing technical support services and resolving IT-related issues.
Customer Service and Technical Support Roles
Abdul Rahman Abu Ramadan has held various customer service and technical support positions. In 2022, he worked as a Customer Service Specialist at Amazon. His technical support expertise is further evidenced by his roles at Webhelp Nederland in 2016 and Teleperformance Benelux from 2014 to 2015. His early roles at Lebara as a Sales Representative and Sales Team Lead from 2012 to 2014 provided him with a foundation in customer interaction and sales.