Jeroen Kok
About Jeroen Kok
Jeroen Kok is the Teamleider ICT - Servicedesk MKB at OGD ict-diensten, where he leads a team focused on small and medium-sized business clients.
Title and Current Position
Jeroen Kok currently serves as the Teamleider ICT - Servicedesk MKB at OGD ict-diensten. In this role, he leads a team of 15 full-time employees at the Servicedesk team Arcturus, focusing on small and medium-sized business clients. He started this position in 2020 and works in Delft, Zuid-Holland, Nederland.
Previous Roles
Before becoming the Teamleider ICT - Servicedesk MKB, Jeroen Kok held various roles at OGD ict-diensten. From 2018 to 2020, he functioned as Teamleider ICT - Skilled Shared Servicedesk. He also served as a Senior medewerker Skilled Shared Servicedesk in 2018 for 11 months. Prior to that, Jeroen was a medewerker Skilled Shared Servicedesk from 2017 to 2018 for 2 months, all in Delft, Zuid-Holland, Nederland.
Education and Qualifications
Jeroen Kok obtained his Bachelor of Business Administration (B.B.A.) in Marketing and Commerciële economie (CE) with a specialization in Sport Marketing & Management from Hogeschool Rotterdam. He studied there from 2012 to 2016.
Team Leadership and Management
As a team leader, Jeroen manages a diverse client portfolio at the Servicedesk team Arcturus, including organizations like Amnesty International, Intravacc, and the Nederlands Openluchtmuseum. He is responsible for achieving Service Level Agreements and maintaining the quality of service delivery. He plays a key role in the continuous improvement of services through the implementation of CSI (Continuous Service Improvement) practices.
HR Partnership
Jeroen acts as a sparring partner for the HR department, discussing employee development, growth, and evaluations. He coaches colleagues using the Toyota KATA methodology, aimed at enhancing team performance. Additionally, he is part of the MKB-O management team, contributing to strategic decisions and operations.