Joost Mulders
About Joost Mulders
Joost Mulders is a Service Delivery Manager at OGD ict-diensten with extensive experience in IT service management, operations, and team coordination.
Current Position at OGD ict-diensten
Joost Mulders currently holds the position of Service Delivery Manager at OGD ict-diensten, located in the Eindhoven Area, Netherlands. He has been with the company in this role since 2021. His responsibilities include overseeing the delivery of IT services to clients, ensuring high standards of service provision, and managing client relationships effectively.
Previous Positions at OGD ict-diensten
Before his current role, Joost Mulders held multiple positions at OGD ict-diensten in the Eindhoven Area. He served as Operations Manager from 2018 to 2021, managing daily operations and ensuring efficiency. In 2018, he also worked as Teamleader and Change Management Coordinator, each for a period of four months. His various roles at OGD ict-diensten demonstrate a flexible and comprehensive skill set in IT service management and coordination.
Experience at Conclusion FIT
From 2015 to 2017, Joost Mulders worked as a Teamlead at Conclusion FIT (Future Infrastructure Technologies) in the Utrecht Area, Netherlands. His role involved leading a team and overseeing infrastructure projects, contributing to the overall efficiency and effectiveness of IT operations within the company.
Career at Atos
Joost Mulders has an extensive career history with Atos, spanning various roles from 2003 to 2014 in the Eindhoven Area. He served as Service Delivery Manager (2012-2014), Team Manager MSGF SAP NL (2011-2012), Manager Business Office (2009-2010), Process Coordinator (2007-2009), Service Coordinator (2003-2007), Change Manager (2003-2012), and Project Lead (2003-2012). His long tenure at Atos highlights his expertise in IT service delivery, process coordination, and project management.
Educational Background
Joost Mulders has acquired various qualifications from several institutions. He studied Scrum - Agile in one day at Global Knowledge in 2016 and ITIL v3 in 2015. He achieved a Post HBO from Capable Dynamics in Leadership Development (2006-2007) and studied Business Control at Fontys University of Applied Sciences in 2004. He also holds a Post HBO in Logistics, Materials, and Supply Chain Management from Avans University of Applied Sciences (1995) and a Bachelor’s degree in Teachers Education German & English (1982-1987) from Fontys University of Applied Sciences. Additionally, he studied Project Management at ISES in 2002 and attended Coriovallum College from 1979 to 1982.
Expertise in Offshoring and Team Management
Joost Mulders possesses extensive experience in offshoring and team management. His expertise involves coordinating and managing teams across various geographical locations, ensuring effective communication and collaboration among team members. This background is crucial for businesses looking to utilize global talent efficiently.
Skills in Service Provisioning and IT Management
Joost Mulders specializes in service provisioning for both large and smaller accounts. This specialization ensures tailored IT solutions to meet diverse client needs. He also has a strong background in technical application management, desktop environments, and networks, which contributes significantly to maintaining a robust IT infrastructure. His roles have spanned service management, operations management, project management, and change management, showcasing a versatile skill set in IT service delivery.