Saffet Altundag
About Saffet Altundag
Saffet Altundag is a Service Level Manager at ogd ict-diensten with a background in public administration and various roles in incident management and customer service.
Current Position at OGD ICT-Diensten
Saffet Altundag has been serving as a Service Level Manager at OGD ICT-Diensten since 2017. In this role, he focuses on managing and maintaining service expectations between the company and its clients, ensuring the establishment and adherence to service level agreements (SLAs). His responsibilities include regular monitoring, reporting, and adjustments as necessary to meet client needs.
Previous Experience at CBR
From 2016 to 2017, Saffet Altundag worked at CBR in Incident Management. During his 10-month tenure, he was responsible for addressing and resolving incidents that impacted service delivery, contributing to maintaining operational stability, and ensuring timely communication with stakeholders regarding incident status and resolutions.
Academic Background
Saffet Altundag completed his Master of Public Administration at Erasmus University Rotterdam, where he studied from 2014 to 2016. Prior to this, he earned his Bachelor's degree from the same institution between 2009 and 2013. Additionally, Saffet spent a year studying at Western Washington University from 2011 to 2012, and he also attended Rotterdam University of Applied Sciences during the 2007-2008 academic year.
Internships and Early Career
Saffet Altundag's early career includes various internships and short-term positions. Notably, he completed an internship at the Tweede Kamer der Staten-Generaal in 2015, where he spent seven months gaining practical experience. In 2012, he undertook a one-month internship at the Ministry of Infrastructure and the Environment. His work history also includes roles at Allianz, Westland local government, Admitel, and Streetwise between 2006 and 2011.