Brian Dick
About Brian Dick
Brian Dick is a Sr. Customer Care Ops Manager at Orbit, where he has worked since 2021. He has extensive experience in customer care operations, having held various roles at Connexion Point and Prudential Financial, and he holds a Bachelor of Science in Economics from Utah State University.
Current Role at Orbit
Brian Dick serves as the Sr. Customer Care Ops Manager at Orbit, a position he has held since 2021. In this role, he focuses on leveraging customer relationships to drive operational success. His responsibilities include implementing data-driven solutions to enhance customer care operations, ensuring that the company meets its service delivery goals.
Previous Experience at Connexion Point
Brian Dick has extensive experience at Connexion Point (cXp), where he held multiple roles from 2013 to 2018. He began as a Licensed Benefit Consultant for four months and quickly progressed to Supervisor and then Client Relationship Manager, where he worked for three years. He later served as QA Manager for one year and briefly as General Manager. His tenure at cXp was marked by his focus on developing strong internal relationships to improve customer service processes.
Experience at Prudential Financial
Before joining Connexion Point, Brian Dick worked at Prudential Financial as a Financial Professional Associate from 2011 to 2013. In this role, he gained valuable experience in financial services, which contributed to his skill set in customer relations and operations management.
Background in Quality Assurance
Following his time at Connexion Point, Brian Dick worked at Cornerstone OnDemand as Support Center QA Manager from 2018 to 2020. This role involved overseeing quality assurance processes within the support center, further enhancing his expertise in operational efficiency and customer care.
Education and Expertise
Brian Dick earned a Bachelor of Science (B.S.) in Economics from Utah State University - Jon M. Huntsman School of Business, completing his studies from 2007 to 2011. His educational background provides a strong foundation for his roles in customer care operations and management, equipping him with analytical skills relevant to his career.