Rudolph Cartwright
About Rudolph Cartwright
Rudolph Cartwright serves as the Customer Escalations Supervisor at Oxygen, where he has worked since 2023. He has a background in customer experience and holds an Associate's degree in Network and System Administration and Cybersecurity from Fingerlakes Community College.
Work at Oxygen
Rudolph Cartwright has been serving as the Customer Escalations Supervisor at Oxygen since 2023. In this role, he is responsible for overseeing customer escalations and ensuring effective resolution of complex issues. He has contributed to the development and implementation of processes that enhance communication and collaboration across departments. Prior to his current position, he worked as a Guardian and Customer Experience Specialist at Oxygen for 10 months in 2022, where he gained valuable experience in customer service operations.
Previous Experience at U.S. Bank
Before joining Oxygen, Rudolph Cartwright worked at U.S. Bank as a Customer Experience Specialist for four months in 2023. His role involved addressing customer inquiries and providing support to enhance the overall customer experience. This position allowed him to further develop his skills in customer service and problem resolution.
Education and Expertise
Rudolph Cartwright studied at Fingerlakes Community College, focusing on Network and System Administration/Administrator and Cybersecurity. He is expected to achieve an Associate's degree in 2024, following three years of study from 2021. Additionally, he has earned multiple certifications from LinkedIn on various topics, including speaking confidently, problem-solving, and writing customer service emails, which contribute to his professional development.
Leadership and Team Management
In his current role at Oxygen, Rudolph Cartwright leads a team of phone-based agents and collaborates with the chat team to manage complex and sensitive issues from cardholders. His leadership skills are evident in his ability to guide his team in providing effective solutions and maintaining high standards of customer service.