Hifza Shahid Sahibzada
About Hifza Shahid Sahibzada
Hifza Shahid Sahibzada serves as the Customer Engagement Manager at PackageX in Islamabad, Pakistan, a position she has held since 2019. With a background in finance and operations, she has previously worked in various roles at Telenor and has a strong academic foundation in medicine and business.
Work at PackageX
Hifza Shahid Sahibzada has served as the Customer Engagement Manager at PackageX since 2019. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for users. Her responsibilities include strategizing customer engagement initiatives and overseeing the implementation of features across digital channels.
Previous Experience at Telenor
Prior to her current position, Hifza Shahid held several roles at Telenor. She worked as a CFIO & CDO Operations Support Executive at Telenor (Tameer) Micro Finance Bank from 2017 to 2018. Additionally, she served as Manager of Digital Channels from 2018 to 2019 and as CRO from 2013 to 2015. Her tenure at Telenor involved implementing operational strategies and supporting digital services.
Education and Expertise
Hifza Shahid holds a Bachelor's degree in Medicine from Edwards College Peshawar, where she studied from 2007 to 2009. She also completed her MBA in Finance at the Institute of Management Sciences from 2010 to 2012. Earlier, she achieved A levels in Sciences at Edwards College Peshawar and O levels at Presentation High School Peshawar.
Achievements in Digital Solutions
Hifza Shahid has orchestrated the deployment of features for The Dubai Mall App, addressing technical challenges effectively. She formulated a comprehensive product strategy for EMAAR, ensuring quality standards throughout the product development lifecycle. Additionally, she designed tailored solutions for major clients like WeWork and McDonald’s, achieving high user adoption rates.
Performance Improvement Initiatives
In her previous roles, Hifza implemented standardized performance metrics that reduced ticket resolution flow by 25%. She also negotiated in-house quality procedures that led to a monthly recurring revenue (MRR) of 90%. These initiatives reflect her focus on enhancing operational efficiency and customer satisfaction.