Michael Porcelain
About Michael Porcelain
Michael Porcelain is a Customer Success Manager at PayEm in Tel Aviv, Israel, with a strong background in market research and account management. He previously held positions at monday.com, Graduway, and SimilarWeb, where he developed skills in negotiation and management to drive customer success.
Work at PayEm
Michael Porcelain serves as a Customer Success Manager at PayEm, a role he has held since 2022. His responsibilities include ensuring customer satisfaction and success, leveraging his extensive background in market research and customer management. He operates from Tel Aviv, Israel, where he applies his skills to enhance customer experiences and drive engagement.
Previous Experience at monday.com
Before joining PayEm, Michael worked at monday.com as Team Manager for Enterprise Success from 2020 to 2022. In this position, he managed a team focused on delivering exceptional service to enterprise clients, utilizing his negotiation and management skills to foster strong customer relationships.
Background in Account Management
Michael held the position of Director of Account Management at Graduway from 2018 to 2020. His role involved overseeing account management strategies and ensuring client satisfaction. This experience contributed to his understanding of customer needs and the importance of effective communication in account management.
Market Intelligence Experience
Michael has a significant background in market intelligence, having worked at SimilarWeb in various capacities from 2015 to 2018. His roles included Market Intelligence Consultant and Manager, where he focused on analyzing market trends and customer data. This expertise supports his current work in understanding and meeting customer needs.
Education and Expertise
Michael studied at Yeshiva University, where he earned a Bachelor of Arts in Finance and Management from the Sy Syms School of Business between 2005 and 2009. His educational background, combined with his proficiency in Microsoft Word and English, enhances his ability to communicate effectively in customer success roles.