Amy Mc Arthur
About Amy Mc Arthur
Amy Mc Arthur serves as the Chief Operating Officer at PCLaw | Time Matters, where she has worked since 2022, managing customer support and client success teams. With extensive experience in sales and management roles at LexisNexis and PCLaw, she emphasizes a customer-centric approach to enhance client satisfaction and retention.
Work at PCLaw
Amy Mc Arthur currently serves as the Chief Operating Officer at PCLaw | Time Matters, a position she has held since 2022. In this role, she is responsible for managing the customer support and client success teams, focusing on maintaining high levels of customer satisfaction and retention. Additionally, she oversees partner programs, which aim to enhance collaboration and mutual growth within the organization.
Previous Experience at LexisNexis
Prior to her current role, Amy Mc Arthur held several positions at LexisNexis. She worked as a Practice Management Account Executive for 11 months in 2011. From 2015 to 2016, she served as Director, Routes to Market, and later as Director of Sales from 2016 to 2019. Additionally, she was a Practice Management Solutions Specialist from 2007 to 2011 and a Juris Account Manager from 2012 to 2015.
Education and Expertise
Amy Mc Arthur holds a Bachelor of Arts degree in Communications and Anthropology from the University of Pittsburgh. She also earned a Master of Business Administration (MBA) in Management Information Systems from East Carolina University. Her educational background supports her expertise in translating corporate strategy into client value, with a strong emphasis on customer-centric approaches.
Career Progression at PCLaw
Amy Mc Arthur has held multiple roles at PCLaw | Time Matters prior to becoming Chief Operating Officer. She served as the Chief Customer Officer from 2020 to 2022 and as Senior Vice President of Commercial Strategy for 7 months in 2020. Additionally, she was the Vice President of Global Sales for 7 months in 2019, showcasing her progressive career within the organization.
Background in Implementation and Training
Before joining PCLaw | Time Matters, Amy Mc Arthur worked at Sageworks as a Regional Manager for Implementation and Training from 2005 to 2007. This role contributed to her extensive experience in managing client relationships and enhancing customer satisfaction.