David Jackson
About David Jackson
David Jackson serves as the Learning Experience Manager for PCLaw | Time Matters in the US and Canada, focusing on enhancing training effectiveness and learner engagement since 2019. He has a diverse background in technical support and law enforcement, with previous roles at LexisNexis and the City of Dayton.
Work at PCLaw
David Jackson has been serving as the Learning Experience Manager for the US and Canada at PCLaw | Time Matters since 2019. In this role, he focuses on enhancing training effectiveness and learner engagement. He utilizes a continual process improvement approach to develop and implement training programs that meet the needs of strategic customers. His work aims to improve advanced learning skills through research and analysis of call drivers.
Previous Experience
Before joining PCLaw | Time Matters, David Jackson worked at LexisNexis in various roles from 2008 to 2019. He served as a Senior Customer Systems Engineer, Senior Technical Support Engineer, and Training Specialist. His experience also includes a position as a Technical Support Representative. Earlier in his career, he worked as a Team Leader at Sprint and as a Police Sergeant with the City of Dayton.
Education and Expertise
David Jackson studied Criminal Justice/Police Science at The Ohio State University from 1980 to 1983. He also completed training at the Ohio Peace Officers Training Academy, focusing on Homeland Security, Law Enforcement, and Firefighting. Additionally, he achieved a 120 Hour Private Police/Security Officer Training certification from the State of Ohio.
Training and Development Initiatives
David Jackson has implemented companywide initiatives targeting strategic customers to enhance their learning skills. He has documented key performance indicators (KPIs) that show a reduction in Support Team call volumes resulting from effective training programs. His passion for training is evident in his commitment to observing how learners absorb and apply new knowledge.
Skills and Methodologies
David Jackson employs a continual process improvement approach in his training methodologies. He focuses on advanced learning skills and utilizes research and analysis to understand call drivers. His expertise in training development is complemented by his experience in technical support and customer systems engineering.