David Overton
About David Overton
David Overton serves as the Director of Client Success at PCLaw | Time Matters, a position he has held since 2021. He has extensive experience in client success and support roles, having previously worked at LexisNexis and Access Point.
Current Role at PCLaw
David Overton serves as the Director of Client Success at PCLaw | Time Matters. He has held this position since 2021. In this role, he is responsible for overseeing client relationships and ensuring customer satisfaction. His leadership focuses on enhancing the client experience and driving successful outcomes for the organization.
Previous Experience at PCLaw
Prior to his current role, David Overton worked at PCLaw | Time Matters as a Customer Experience Manager from 2019 to 2021. In this capacity, he managed customer interactions and aimed to improve service delivery. He also served as Client Success Manager for Strategic Accounts for a brief period in 2021.
Career at LexisNexis
David Overton has extensive experience at LexisNexis, where he held multiple roles from 2006 to 2019. His positions included Technical Support Engineer, Team Lead - Escalations, Professional Services / Remote Implementation, and Manager of Customer Support. His tenure at LexisNexis provided him with a strong foundation in customer support and operational management.
Early Career at Access Point
David Overton began his career at Access Point, where he worked from 2005 to 2006. He held roles as Supervisor - Long Distance Acquisition and Gross Profit Analyst - Accounting. These positions contributed to his understanding of customer service and operational efficiency.
Education Background
David Overton studied at East Carolina University, where he pursued a Bachelor of Arts in English Language and Literature. He completed his junior year from 1987 to 1991. His educational background has equipped him with strong communication skills applicable in his professional roles.