Zakia Chisolm
About Zakia Chisolm
Zakia Chisolm is a Senior Customer Systems Engineer currently employed at PCLaw | Time Matters in North Carolina. She has a background in technical support and customer care, with experience at several companies including Adecco, Xerox, and NeoNova Network Services.
Current Role at PCLaw | Time Matters
Zakia Chisolm serves as a Senior Customer Systems Engineer at PCLaw | Time Matters, a position she has held since 2021. In this role, she applies her expertise in customer systems engineering to enhance user experiences and streamline processes. Her responsibilities include troubleshooting technical issues and providing solutions to improve customer satisfaction. Zakia's tenure at PCLaw has allowed her to leverage her previous experience in customer support to address complex technical challenges effectively.
Previous Experience in Customer Support
Before her current position, Zakia Chisolm worked as a Junior Customer Support Engineer at PCLaw | Time Matters from 2019 to 2021. Her earlier roles include serving as a Technical Support Analyst at Adecco in 2016, a Customer Care Representative at Xerox from 2013 to 2015, and a Technical Support Specialist at NeoNova Network Services in 2015. Each of these positions contributed to her development in technical support and customer service, providing her with a solid foundation in the IT industry.
Educational Background in Accounting and Finance
Zakia Chisolm pursued her education at North Carolina Central University, where she studied Accounting and Finance from 2016 to 2019. Prior to that, she attended Wake Technical Community College and completed a program in Accounting from 2015 to 2016. This educational background has equipped her with the financial knowledge necessary to understand customer needs and enhance her problem-solving capabilities in her engineering role.
Skills and Problem-Solving Abilities
Zakia Chisolm possesses a strong ability to quickly grasp new concepts and processes with minimal guidance. She utilizes a combination of resources and personal experience to effectively solve problems in the IT industry. Her skills in troubleshooting and customer service enable her to address technical issues efficiently, contributing to improved operational outcomes in her current role.