Derek Volk
About Derek Volk
Derek Volk serves as the Communications Lead at PCs for People, where he has worked since 2018. He has a background in sociology and extensive experience in administrative and client support roles across various organizations.
Current Role at PCs for People
Derek Volk serves as the Communications Lead at PCs for People, a position he has held since 2018. In this role, he focuses on enhancing communication strategies to support the organization's mission of digital inclusion. He has counseled clients on their digital needs and referred them to essential services, demonstrating a commitment to client support and community service. Additionally, he has played a key role in refurbishing and repairing computers for distribution, contributing to the organization's efforts to bridge the digital divide.
Previous Experience at University of Minnesota-Twin Cities
Derek Volk has extensive experience at the University of Minnesota-Twin Cities, where he worked in various capacities from 2011 to 2016. He served as a Teaching Assistant for five years, supporting faculty and students in academic settings. Additionally, he worked as an Administrative Assistant for two years, where he managed administrative tasks and supported departmental operations. His time at the university provided him with valuable skills in communication and organization.
Experience at Squeegee Squad
Derek Volk worked as an Administrative Assistant at Squeegee Squad for four months in 2017. In this role, he was responsible for various administrative tasks that supported the company's operations in the Greater Minneapolis-St. Paul Area. His experience contributed to his skills in managing workflow and assisting with customer service inquiries.
Educational Background in Sociology
Derek Volk earned a Bachelor of Science degree in Sociology of Law, Crime, and Deviance from the University of Minnesota-Twin Cities. His academic background provided him with insights into social structures and issues related to law and crime, which may inform his approach to community service and client support in his professional roles.
Skills in Customer Service and Training
Derek Volk has developed strong skills in customer service and training throughout his career. He managed and directed workflow for customer service teams, ensuring efficient handling of client inquiries and issues. He also developed training procedures for new hires, facilitating smooth onboarding and integration into teams. Additionally, he implemented the Freshdesk email ticketing system to enhance customer service efficiency.