Tiffany Mattes
About Tiffany Mattes
Tiffany Mattes serves as the Director of Care Operations at Pelago, where she oversees clinical policies and coaching departments. With a background in Exercise Science and extensive experience in health coaching and operations management, she has contributed to various organizations, including Noom Inc. and OptumHealth.
Current Role at Pelago
Tiffany Mattes serves as the Director of Care Operations at Pelago, a position she has held since 2023. In this role, she is responsible for overseeing the coaching department and managing communications for Counselors and Providers. She plays a key role in the implementation of clinical protocols and guidelines, focusing on improving operational metrics and defining processes for panel management.
Previous Experience at Pelago
Before her current role, Tiffany worked at Pelago as the Director of Coaching Operations from 2021 to 2023. During her tenure, she was involved in designing and implementing clinical policies and guidelines, contributing to the overall operational efficiency of the organization.
Professional Background
Tiffany has a diverse professional background in health and wellness. She worked as a Health Coach Manager and Project Lead at Noom Inc. from 2016 to 2019. Prior to that, she held various roles including Community Product Manager and Guide Manager at MOBĒ, and Digital Health Coach at Omada Health. Her experience spans multiple aspects of health coaching and program management.
Education and Qualifications
Tiffany Mattes studied Exercise Science at The University of Kansas, where she achieved a Bachelor of Education in 2000. She also attended Wichita State University for further studies. Her educational background supports her extensive career in health and wellness, providing her with the foundational knowledge necessary for her roles in coaching and operations.
Achievements in Program Development
Tiffany developed a proprietary method to scale and evolve the Alcohol Use Disorder (AUD) program, which led to significant operational improvements. This initiative resulted in a 50% reduction in hiring needs and a 38% reduction in program costs, showcasing her ability to enhance program efficiency and effectiveness.