Erin Towell
About Erin Towell
Erin Towell is the Senior Corporate Customer Success Manager at PetDesk, overseeing a portfolio of over 500 corporate-owned veterinary practices.
Title
Erin Towell holds the position of Senior Corporate Customer Success Manager at PetDesk since 2021. Previously, she has held various roles focused on customer success and sales throughout her career at PetDesk and other organizations.
Corporate Customer Success Manager at PetDesk
In her current role at PetDesk, Erin Towell manages a book of business consisting of over 500 corporate-owned veterinary practices. She is responsible for conducting recurring meetings with key contacts to create, monitor, and complete business plans, projects, and practice audits. Furthermore, she leads internal team members on effective operations and relationship strategies to ensure optimal product usage. Erin works closely with corporate sales, product engineers, technical support, and implementation specialists to strategically advise on areas of improvement related to corporate relationships.
Career Progression
Erin Towell’s career at PetDesk has seen a steady progression through various roles. She started as a Customer Success Manager III from 2019 to 2020. She then moved up to the position of Corporate Customer Success Manager, a role she held from 2020 to 2021. In 2021, she attained the senior role of Senior Corporate Customer Success Manager. Prior to her time at PetDesk, Erin worked as an eVetPractice Sales Specialist at Covetrus from 2017 to 2019. She also has experience as a Certified Pharmacy Technician at CVS Pharmacy from 2016 to 2017.
Education and Expertise
Erin Towell received her Bachelor of Science degree in General Biology from Florida Southern College, where she studied from 2013 to 2016. Additionally, she studied Tropical Island Biodiversity at The School for Field Studies for 11 months in 2016. These educational experiences have provided her with a strong foundation in biology and environmental science, complementing her professional career in customer success management within the veterinary and pharmaceutical sectors.