Kayla Thompson
About Kayla Thompson
Kayla Thompson is a Customer Success Manager at PetDesk in San Diego, California, with a diverse background in customer service and insurance roles.
Current Role at PetDesk
Kayla Thompson currently serves as a Customer Success Manager at PetDesk, a role she has held since 2017. Based in San Diego, California, she brings experience and management skills to ensure customers successfully use and benefit from PetDesk's services.
Customer Service Administrator Role
Kayla Thompson also holds the position of Customer Service Administrator at PetDesk. Since 2017, she manages and oversees customer service functions, ensuring the smooth operation and satisfaction of clients using PetDesk's products and services in San Diego, California.
Field Service Representative at 360 Destination Group
From 2015 to 2017, Kayla Thompson worked at 360 Destination Group as a Field Service Representative in San Diego, California. In this position, she provided on-the-ground support and coordination, contributing to the company's successful execution of travel and event services.
Early Career in Insurance
Kayla Thompson's early career in insurance began as an Associate Underwriter at Truckers Insurance Associates in West Des Moines, Iowa, from 2012 to 2014. She then moved to Mercer, where she served as a Benefit Counselor and Subject Matter Expert for eight months. Following this, she worked at Shelter Insurance Companies as an Insurance Agent for eight months in Urbandale, Iowa.
Educational Background
Kayla Thompson completed her education with a bachelor's degree from William Penn University, which she attended from 2012 to 2015. Prior to this, she studied at Iowa State University's Ivy College of Business from 2010 to 2012, laying a solid foundation for her career in customer success and insurance services.