Nick B.
About Nick B.
Nick B. is a Corporate Customer Success Manager at PetDesk with a background in customer success roles at Mode, Yelp, and GrubHub Inc. He holds a Bachelor of Science in Communication and Media Studies from Northern Illinois University.
Current Position at PetDesk
Nick B. currently serves as the Corporate Customer Success Manager at PetDesk. He started this role in 2023. In this capacity, he leverages his extensive experience in customer success management to enhance corporate client relationships and ensure client satisfaction.
Previous Role at Mode
Before joining PetDesk, Nick B. worked at Mode as a Customer Success Manager. From 2021 to 2023, he operated in a remote capacity, focusing on maintaining and improving customer relationships and providing solutions to enhance client experience.
Experience at Yelp
Nick B. held multiple roles at Yelp, starting as a Customer Success Manager from 2015 to 2019 in Chicago, IL. He then transitioned to the position of Franchise Customer Success Manager in 2018 for two months, followed by a five-month tenure as Associate Manager, Local Accounts in Chicago. From 2019 to 2021, he served as Elite Strategic Client Director in the Greater Chicago Area.
Employment at GrubHub Inc.
Prior to joining Yelp, Nick B. gained valuable experience at GrubHub Inc. He started as a Customer Care Specialist in 2014 for four months, followed by a one-year position as Customer Care Lead from 2014 to 2015 in Chicago, Illinois.
Educational Background
Nick B. earned a Bachelor of Science (BS) in Communication and Media Studies from Northern Illinois University. He pursued his degree from 2009 to 2013, laying a strong academic foundation for his career in customer success management.