Shiv Sharma
About Shiv Sharma
Shiv Sharma is an Operations Manager at Pickrr, with a background in Accounting and Finance from Sambalpur University. He has experience in customer support for digital goods and e-commerce, and has held various roles in operations and management across multiple companies.
Current Role at Pickrr
Shiv Sharma serves as the Operations Manager at Pickrr, a logistics and technology company based in Gurugram, Haryana, India. He has held this position since 2020. In this role, he oversees various operational processes, ensuring efficiency and effectiveness in service delivery. His responsibilities include managing customer support for digital goods and e-commerce platforms, leveraging his expertise to enhance customer satisfaction and streamline operations.
Previous Experience at Paytm
Shiv Sharma has significant experience working at Paytm, where he held multiple roles. He began as an Operations Executive from 2018 to 2019, focusing on operational tasks within the organization. Following this, he transitioned to the position of Sales Operations Associate from 2019 to 2020, where he contributed to sales strategies and operational improvements. His tenure at Paytm provided him with a solid foundation in operations management.
Educational Background in Accounting and Finance
Shiv Sharma completed his Bachelor of Commerce (BCom) degree at Sambalpur University, focusing on Accounting and Finance. His studies spanned from 2013 to 2016, equipping him with essential knowledge and skills in financial management and accounting principles. This educational background supports his operational roles in managing financial aspects of business operations.
Experience at Food Panda and Apco Group Inc.
Prior to his current role, Shiv Sharma worked at Food Panda as a Business Associate in 2017 for 11 months, where he gained experience in the food delivery sector. Additionally, he served as an HR Intern at Apco Group Inc. in 2016 for 2 months, which provided him with insights into human resources and organizational operations. These roles contributed to his diverse skill set in operations and management.
Skills in Operations Management
Shiv Sharma possesses advanced skills in using Salesforce for operations management. His expertise extends to managing customer support for digital goods and e-commerce platforms, as well as a strong background in merchant management and payment gateway operations. These skills are critical in his role as Operations Manager, where he applies them to enhance operational efficiency and customer service.