Brenda Berenice Angeles De La Cruz
About Brenda Berenice Angeles De La Cruz
Brenda Berenice Angeles De La Cruz is a Customer Support Manager at PideDirecto in Monterrey, Nuevo León, México, where she has worked since 2021. She has a diverse background in customer service and project management across various companies, including Primero Ventas and PayCash.
Work at Pide Directo
Brenda Berenice Angeles De La Cruz serves as the Customer Support Manager at Pide Directo, a company associated with Y Combinator's Summer 2021 batch. She has held this position since 2021, contributing to the company's operations in Monterrey, Nuevo León, México. In her role, she has implemented customer feedback mechanisms that enhanced service delivery. Additionally, she developed training programs for new customer support representatives, ensuring adherence to high-quality service standards. Brenda also played a significant role in integrating new customer support technologies, which streamlined communication processes within the organization.
Previous Work Experience
Before joining Pide Directo, Brenda held various positions that contributed to her expertise in customer service and project management. She worked at Primero Ventas as the Director of Brand and Business Development from 2020 to 2021. Her experience also includes a brief tenure at PayCash ®, where she focused on operations and customer service. Additionally, she served as a Project Manager at DAS Servicios en Salud and Garage Coders in 2020. Brenda's role at SkydropX as an E-commerce Strategist further solidified her skills in customer service and operations.
Education and Expertise
Brenda studied at Tecnológico Nacional de México TecNM, where she pursued a degree in Ingeniería del petróleo, achieving Trunco from 2015 to 2018. She then attended Universidad Autónoma del Noreste, earning a degree in Ingeniería Industrial y de Sistemas from 2018 to 2020. Her educational background provides a strong foundation for her professional roles, particularly in customer service management and operational efficiency.
Project Management Experience
Brenda has extensive experience in project management, having worked in various capacities across different organizations. In 2020, she held project management roles at both DAS Servicios en Salud and Garage Coders, as well as at Unmade. These positions allowed her to develop skills in overseeing projects, coordinating teams, and ensuring successful project delivery. Her project management expertise complements her current role in customer support, where she applies similar principles to enhance service delivery.
Customer Service Leadership
Brenda has a proven track record in leading customer service teams, focusing on improving customer satisfaction and operational efficiency. Her leadership at Pide Directo involves training new representatives and implementing feedback mechanisms to enhance service quality. This experience reflects her commitment to fostering a customer-centric environment and her ability to drive improvements in service delivery.