Michelle Smith
About Michelle Smith
Michelle Smith is the Central Consumer Complaints Manager at Procter & Gamble, with extensive experience in various managerial and research roles within the company.
Current Role at Procter & Gamble
Michelle Smith holds the position of Central Consumer Complaints Manager at Procter & Gamble. She has been in this role since 2013, working out of Cincinnati, Ohio. In this capacity, she is responsible for overseeing the governance and quality assurance processes for consumer complaints systems. Her role also involves managing the development and delivery of a new corporate consumer complaints management system.
Past Roles at Procter & Gamble
Before her current position, Michelle Smith served as Innovation Systems Capability Manager at Procter & Gamble from 2011 to 2013. Prior to that, she was a Program Manager from 2009 to 2011. Her tenure with the company also includes a significant role as Senior Program Manager at P&G Pharmaceuticals from 1998 to 2010 and earlier roles as Senior Researcher and Principal Researcher from 1988 to 1998.
Early Career
Michelle's early career includes two years as a Research Associate at Children's Hospital Medical Center (1986-1988). This role marked the beginning of her professional journey in the healthcare and consumer goods sectors, providing her foundational research experience before transitioning to Procter & Gamble.
Educational Background
Michelle Smith has a rich educational background. She earned her Bachelor of Science from Northwestern University, studying from 1982 to 1986. She later pursued a Master of Business Administration in Project Management from American Graduate University, a program she completed between 1970 and 2013. Additionally, she studied Physiology at Chatrapati Sahuji Maharaj Kanpur University from 1990 to 1992.