Shawn Flannery
About Shawn Flannery
Shawn Flannery is the Senior IT Retail Operations Leader at P&G Ventures, currently working at Procter & Gamble in Cincinnati, Ohio.
Title
Shawn Flannery currently holds the position of P&G Ventures Senior IT Retail Operations Leader at Procter & Gamble. Based in Cincinnati, Ohio, he has been in this role from 2023 onward.
Professional Experience at Procter & Gamble
Shawn Flannery has a long history with Procter & Gamble, holding numerous key positions over his extensive career. Before his current role, he served as IT/OT Plant Leader in Andover, Massachusetts (2022-2023). From 2020 to 2022, he was the Senior IT Leader for Executive Care in Cincinnati, Ohio. Within the same city, he was the IT Innovation Manager from 2015 to 2020, preceded by his role as Global Mobility Service Operations Manager (2013-2015). His earliest roles at Procter & Gamble include being the Global Mobility Solutions Manager, Customer Solutions (1998-2013), and Solutions Operations Manager (1998-2011).
Early Career and Experience
Shawn Flannery began his career as an Information Specialist at Fernald, where he worked from 1994 to 1998. This foundational experience contributed to his extensive expertise in IT and operations management, which he subsequently advanced through various roles at Procter & Gamble.
Educational Background
Shawn Flannery earned a BSIT in Application Development, Web Development, and Animation from Kaplan University, completing his studies from 2008 to 2010. Before this, he obtained an AASCIT in Computer Information Technology from Miami University, where he studied from 2005 to 2007.
Responsibilities and Expertise
In his current role as P&G Ventures Senior IT Retail Operations Leader, Shawn leads crisis management activities for complex and high-impact outages. He is accountable for the overall quality of service, service transition, vendor management, and service level management. Utilizing ITIL and SRE practices, he focuses on driving efficiencies through standardization, automation, and simplification in service delivery, ensuring that support models and operational requirements such as SLAs and OLAs meet customer expectations.