Michael C.
About Michael C.
Michael C. is a Service Desk Manager at Prometheus Real Estate Group in San Mateo, California, with over 18 years of experience in managing computing and network environments. He has a strong background in process improvement and has previously held managerial roles at Actuate Corporation and SSL.
Work at Prometheus Real Estate Group
Michael C. has been serving as the Service Desk Manager at Prometheus Real Estate Group since 2019. He is based in San Mateo, California, where he oversees the service desk operations. His role involves managing the service desk team and ensuring the delivery of high-quality support services. Michael's tenure at Prometheus spans five years, during which he has contributed to enhancing operational efficiency and user satisfaction.
Previous Experience at Actuate Corporation
Before joining Prometheus, Michael C. worked at Actuate Corporation as a Service Desk Manager from 2000 to 2012. His 12-year experience at Actuate involved managing service desk functions and supporting users in a corporate environment. This role helped him develop skills in technical support and team leadership.
Experience at SSL
Michael C. served as Manager of Executive Support and Employee Life Cycle at SSL from 2012 to 2019. During this seven-year period in Palo Alto, California, he managed support services for executives and oversaw employee lifecycle processes. His responsibilities included ensuring high-level support and improving service delivery.
Education and Expertise
Michael C. studied Management Information Systems at San Jose State University, where he achieved a degree in the field. He also completed General Education at the College of San Mateo. With over 18 years of experience in managing computing and network environments, he has developed expertise in leading diverse technical teams and implementing process improvements.
Achievements in Service Management
Michael C. has earned a reputation for complex problem resolution and professionalism in service management. He has implemented process and system improvements that have significantly increased system stability and staff productivity. His approach to service desk management emphasizes personalized support, particularly for executive-level clients.