Doug Dobbins
About Doug Dobbins
Doug Dobbins serves as the Team Lead I.T. Support Technician and Assistant Operations Manager at Purpose Financial, where he has worked since 2013. He supervises a team of 10 associates and manages hardware refresh projects, while also providing training and support to new employees and help desk personnel.
Work at Purpose Financial
Doug Dobbins has been employed at Purpose Financial since 2013, serving as the Team Lead I.T. Support Technician and Assistant Operations Manager. In this role, he utilizes Cherwell ticketing software to monitor and resolve hardware and software issues. He coordinates hardware refresh projects for various devices, including POS computer workstations, laptops, and tablets. Dobbins supervises a team of 10 associates, managing their daily tasks and performance. He also provides training support for new employees and help desk personnel, ensuring they are equipped to handle technical challenges.
Previous Experience at Best Buy
Before joining Purpose Financial, Doug Dobbins worked at Best Buy for 14 years, from 1998 to 2012, in Spartanburg and Greenville, SC. During his tenure, he held positions as a Geek Squad Field Agent and Store Manager. His experience at Best Buy provided him with a solid foundation in technical support and customer service, which he has applied in his current role.
Education and Expertise
While specific educational details are not provided, Doug Dobbins possesses significant expertise in I.T. support and operations management. His experience with Cherwell ticketing software and various inventory systems, such as Asset Win, highlights his technical proficiency. Dobbins's role requires interaction with all levels of staff, including Directors and VPs, indicating strong communication skills and an understanding of organizational dynamics.
Management and Leadership Skills
In his current position, Doug Dobbins is responsible for managing total operations in the absence of the manager. This includes opening and closing the office and attending corporate meetings. His leadership extends to overseeing a team of associates, where he focuses on coaching and training to enhance their performance. Dobbins's ability to manage warranty claims and equipment replacements further demonstrates his organizational skills and attention to detail.