Angelo Patricio
About Angelo Patricio
Angelo Patricio is an Information Technology Service Delivery Manager with extensive experience in network optimization and IT support. He has held various roles at Jollibee Foods Corporation and DXC Technology, and currently works at Quantrics Enterprises Inc., where he leads IT service delivery initiatives.
Current Role at Quantrics Enterprises Inc.
Angelo Patricio serves as the Information Technology Service Delivery Manager at Quantrics Enterprises Inc. since 2020. In this role, he is responsible for overseeing IT service delivery, ensuring that systems operate efficiently and securely. He manages the deployment of various IT solutions and leads project roll-outs for major systems such as Oracle 11i, Oracle R12, and SAP. His expertise includes administering email systems like Postfix, Exchange, and Zimbra, as well as managing Windows Domain environments.
Previous Experience at Jollibee Foods Corporation
Angelo Patricio has extensive experience with Jollibee Foods Corporation, where he held multiple roles from 2005 to 2017. He started as a Systems Operator, then advanced to IT Business System Specialist, and later served as Corporate IT Helpdesk Supervisor. His final position at Jollibee was as an IT Support Analyst. Throughout his tenure, he contributed to various IT initiatives, including the deployment of voice and video conferencing solutions and the development of network layouts.
Experience at DXC Technology
From 2017 to 2020, Angelo Patricio worked at DXC Technology as an IT Service Management Delivery Lead. In this role, he focused on IT service management processes and ensured the delivery of quality IT services. His responsibilities included managing service delivery and aligning IT services with business needs, further enhancing his expertise in ITIL processes.
Educational Background in Computer Engineering
Angelo Patricio studied Computer Engineering at AMA University from 1995 to 2000. This academic background provided him with foundational knowledge in computer systems and engineering principles, which he has applied throughout his career in various IT roles. His education has equipped him with the skills necessary to implement and optimize network performance and support IT infrastructure.
Technical Skills and Expertise
Angelo Patricio possesses a wide range of technical skills relevant to IT service delivery. He implements Cisco routers, DSL, switches, and wireless products to enhance network performance. He is experienced in developing Excel VBA macros linked to SQL Server for automated data processing and utilizes Microsoft SQL for data analysis. Additionally, he creates Tableau reports to visualize data insights, supporting data-driven decision-making within organizations.