Nicole Overkamp
About Nicole Overkamp
Nicole Overkamp is a Customer Support Manager at Quantum Workplace, where she has worked since 2021. She holds a Bachelor of Arts in Graphic Design from Bellevue University and has experience in customer support, social media, and event planning.
Current Role at Quantum Workplace
Nicole Overkamp currently serves as the Customer Support Manager at Quantum Workplace, a position she has held since 2021. In this role, she oversees customer support operations and ensures that client needs are met effectively. Her experience in customer support spans several years, having previously worked as a Senior Customer Support Specialist and a Customer Support Specialist at the same organization. Her tenure at Quantum Workplace has allowed her to develop a deep understanding of customer service dynamics within the company.
Education and Academic Background
Nicole Overkamp completed her high school education at Daniel J. Gross Catholic High School from 2007 to 2011. She then pursued higher education at Bellevue University, where she studied Graphic Design and earned a Bachelor of Arts (B.A.) degree from 2011 to 2015. This academic background has equipped her with skills in visual communication, which she applies in her professional roles.
Previous Work Experience
Nicole has held various positions prior to her current role at Quantum Workplace. She worked as a Director of Social Media/Recruiting/Communications Director at 1to1 Insurance Calls for four months in 2015. Additionally, she served as a Referral Specialist at CHI Health from 2018 to 2019. Her experience also includes a six-year tenure as Food and Beverage Manager at Tara Hills Golf Course from 2012 to 2018. These roles have contributed to her diverse skill set in customer service and communications.
Skills and Expertise
Nicole Overkamp possesses a range of skills that enhance her effectiveness in customer support. She has expertise in photography and graphic design, which aids in creating engaging content for social media and customer communications. Additionally, she has experience in event planning and public relations, complementing her customer support role. Her specialization in planning vacations to Disney Destinations and Universal Resorts showcases her ability to manage customer experiences in various contexts.