Pooja Tripathi
About Pooja Tripathi
Pooja Tripathi is a Customer Success professional currently working at Resemble AI in Santa Clara, California, since 2022. With a background in various customer success roles across multiple companies, she specializes in optimizing brand investments and enhancing customer retention through innovative strategies.
Work at Resemble AI
Pooja Tripathi has been working at Resemble AI in the role of Customer Success since 2022. Located in Santa Clara, California, she has contributed to the company's efforts to enhance customer satisfaction and retention through her expertise in customer success strategies.
Previous Experience in Customer Success
Prior to her current role, Pooja held several positions in customer success across various organizations. She served as the Customer Success Team Lead at mParticle from 2021 to 2022, and as an Enterprise Customer Success Manager at Nitro, Inc. for 7 months in 2021. Additionally, she worked as a Senior Customer Success Manager at Hootsuite in 2020 and as a Senior Enterprise Customer Success Manager at Invoca from 2016 to 2018.
Education and Expertise
Pooja Tripathi holds a Master of Business Administration (MBA) from Toronto Metropolitan University, which she completed in 2013. She also earned a Bachelor of Arts (BA) in English Language and Literature from York University between 2004 and 2009. In 2019, she studied at MIT Sloan School of Management, focusing on Artificial Intelligence for Business Strategy, and obtained a Management Certificate.
Background in Marketing and Communication
Pooja has a diverse background that includes significant experience in marketing and communication. She worked at Allstate in various roles, including Sr. Digital Marketer and Marketing Coordinator, from 2006 to 2015. Her earlier experience includes serving as Editorial Production Manager at Fitzhenry & Whiteside from 2010 to 2012.
Specialization in Customer Success Operations
Pooja specializes in designing processes and implementing playbooks aimed at scaling Customer Success teams within high-growth SaaS companies. She has a strong focus on leveraging technological innovations to optimize brand investments and drive measurable results, alongside a proven track record in enhancing customer retention and improving Customer Lifetime Value (CLTV).