Janetta Haynes, MBA
About Janetta Haynes, MBA
Janetta Haynes, MBA, serves as the Director of Customer Success at Resident, where she has worked since 2022. With over 15 years of experience in customer care and a strong focus on process improvement and team leadership, she is dedicated to enhancing customer satisfaction and operational efficiency.
Current Role at Resident
Janetta Haynes serves as the Director of Customer Success at Resident, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Her responsibilities include leading initiatives that improve customer experiences and ensuring that her team meets organizational goals. Haynes has been instrumental in developing strategies that align with Resident's mission, leveraging her extensive background in customer care and management.
Previous Experience in Customer Care
Before joining Resident, Janetta Haynes worked at Mobi as a Customer Care Manager for four months in 2021. She also held the position of Senior Manager at Resident for six months prior to her current role. Her experience includes significant tenures at The Home Depot, where she served as a Customer Service Supervisor and later as a Contact Center Manager, accumulating over 15 years of expertise in customer care, vendor management, and contact center operations.
Education and Professional Development
Janetta Haynes holds a Bachelor of Science degree in Speech-Language Pathology/Audiology from Southern University and Agricultural and Mechanical College at Baton Rouge. She furthered her education by obtaining an Executive MBA from Kennesaw State University - Michael J. Coles College of Business. Additionally, she has completed a Diversity, Equity, and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education, emphasizing her commitment to fostering inclusive environments.
Specializations and Skills
Janetta Haynes specializes in process improvement, business management, employee training, and diversity, equity, and inclusion. Her expertise allows her to implement effective training programs and enhance operational processes. She is dedicated to building and leading high-performing teams that consistently exceed customer expectations and drive operational excellence within organizations.
Background in Vendor Management
In addition to her customer care experience, Janetta Haynes worked at Thompson Technologies in vendor management for 11 months in 2018-2019. This role contributed to her comprehensive understanding of vendor relationships and management strategies, further enhancing her capabilities in customer success and operational leadership.