James Roberts
About James Roberts
James Roberts is a Customer Account Manager at Retailer Web Services, where he has worked since 2018. He has a diverse background in customer support, social media, and digital marketing, having held various roles at companies such as GoDaddy.com and G/O Digital.
Current Role at Retailer Web Services
James Roberts has been serving as a Customer Account Manager at Retailer Web Services since 2018. In this role, he is responsible for managing customer accounts and ensuring client satisfaction. His experience in customer service and account management contributes to his effectiveness in this position. He operates from Scottsdale, Arizona, where he engages with clients to address their needs and provide tailored solutions.
Previous Experience at Revana
James worked at Revana as a DirecTV Movers Deal agent for a period of six months in 2014. This role involved assisting customers with their DirecTV services during relocations. His tenure in the Phoenix, Arizona area allowed him to develop skills in customer interaction and service delivery.
Professional Background at GoDaddy.com
From 2005 to 2013, James was employed at GoDaddy.com as a Social Media Specialist. Over the course of eight years, he focused on managing the company's social media presence and engaging with customers through various platforms. This experience provided him with a solid foundation in digital marketing and customer engagement strategies.
Experience at G/O Digital
James worked at G/O Digital from 2015 to 2018 as a Reputation, PR Specialist, and SEO Specialist. During this three-year period, he utilized his skills in public relations and search engine optimization to enhance the online presence of clients. His role involved managing reputational issues and implementing SEO strategies to improve visibility.
Short-Term Role at Asurion
In 2015, James held a position as a Premier Support Specialist at Asurion for three months. This role involved providing high-level support to customers, addressing their technical issues, and ensuring a positive customer experience. His brief tenure contributed to his overall expertise in customer support.