Matthew Owens
About Matthew Owens
Matthew Owens serves as the Internal Trainer and Supervisor of Initial Entry Training at The Reynolds and Reynolds Company, where he has worked since 2007. He specializes in developing training materials and simulations, leveraging his expertise in communication and technical training.
Work at Reynolds and Reynolds
Matthew Owens has been employed at The Reynolds and Reynolds Company since 2007, serving as the Internal Trainer and Supervisor of Initial Entry Training for 17 years. In this role, he is responsible for overseeing the training of new employees and ensuring they are equipped with the necessary skills to succeed within the company. His responsibilities include developing training materials and simulations that align with the company's internal processes.
Education and Expertise
Matthew Owens holds a Bachelor of Arts degree in Communication and Theatre Arts from St. Joseph's College (IN), where he studied from 1994 to 1998. He furthered his education at The Ohio State University, earning a Master of Arts degree in Theatre from 1998 to 2000. His academic background supports his expertise in training, particularly in developing effective communication and presentation skills among employees.
Training Development Skills
Matthew Owens possesses advanced skills in using Microsoft Office Suite, which he utilizes to create comprehensive training materials. He has expertise in developing training simulations that enhance the understanding of internal company processes. His focus on technical training emphasizes improving employee presentation skills, which is crucial for effective communication within the organization.
Customer Relations Training Modules
Owens has played a significant role in designing customer relations training modules at The Reynolds and Reynolds Company. These modules are aimed at improving the interaction between employees and customers, ensuring that staff are well-prepared to handle various customer service scenarios. His contributions in this area reflect his commitment to enhancing the overall customer experience.
Documentation and Software Proficiency
In his training programs, Matthew Owens utilizes Interleaf software for documentation purposes. This proficiency allows him to create detailed and organized training documents that support the learning process for new employees. His ability to integrate technology into training enhances the effectiveness of the programs he develops.