Victoria Rause
About Victoria Rause
Victoria Rause is a Customer Success Specialist at The Reynolds and Reynolds Company, with a background in customer service spanning 14 years. She holds a Bachelor of Arts in Communication from the University of North Carolina at Wilmington, where she also minored in Spanish and Entrepreneurship & Innovation.
Current Role at Reynolds and Reynolds
Victoria Rause serves as a Customer Success Specialist at The Reynolds and Reynolds Company, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal support and service. Her responsibilities include managing customer inquiries and providing solutions to improve their experience with the company's products and services.
Previous Experience at Strategic Connections, Inc.
Prior to her current role, Victoria worked at Strategic Connections, Inc. as an Office Assistant from 2016 to 2018. During her two years in this position, she gained valuable experience in administrative tasks and customer interaction, contributing to the smooth operation of the office in Raleigh, North Carolina.
Educational Background at University of North Carolina Wilmington
Victoria Rause studied at the University of North Carolina at Wilmington, where she earned a Bachelor of Arts degree in Communication from 2016 to 2020. In addition to her major, she minored in Spanish and Entrepreneurship & Innovation, which provided her with a diverse skill set applicable to her career in customer service.
Career History in Customer Service
Victoria has accumulated 14 years of experience in various customer service roles. Her career began at Chick-fil-A-Franchise, where she worked as a Team Member from 2013 to 2015. She also held positions as a Customer Service Representative at Kustom Koozies in 2017 and as a Program Assistant at the University of North Carolina Wilmington from 2017 to 2020. Additionally, she worked as a Pet Sitter for Rover.com in 2019.
Professional Attitude and Work Ethic
Victoria prioritizes maintaining a positive attitude in all her professional endeavors. This approach has contributed to her success in customer service roles, where fostering a positive customer experience is essential.