Aiza "Amber " C. Alincastre
About Aiza "Amber " C. Alincastre
Aiza 'Amber' C. Alincastre serves as the Associate Director of Customer Experience and Retention at RingCentral, where she has worked since 2019. Her career at RingCentral spans over a decade, with previous roles including Senior Manager for the Customer Loyalty Team and Senior Sales Manager for Signature Accounts.
Current Role at RingCentral
Aiza C. Alincastre serves as the Associate Director of Customer Experience and Retention at RingCentral. She has held this position since 2019, contributing to the company's efforts in enhancing customer satisfaction and loyalty. In this role, she focuses on developing strategies that improve customer retention and overall experience.
Previous Positions at RingCentral
Aiza Alincastre has a significant history with RingCentral, having worked in various capacities since 2009. She began her career at the company as a Retention Specialist from 2009 to 2010. She then transitioned to a Quality Assurance - Sales Coach role from 2011 to 2012. Following this, she served as Senior Sales Manager for Signature Accounts from 2012 to 2017 and later as Senior Manager for the Customer Loyalty Team from 2017 to 2019.
Education and Expertise
Aiza Alincastre studied at the University of the East, where she earned a degree in Mass Communication with a focus on Broadcasting. Her education has provided her with a solid foundation in communication strategies, which she applies in her roles within customer experience and retention.
Professional Background
Aiza Alincastre has built a career in customer service and retention, primarily at RingCentral. Her roles have spanned various aspects of customer interaction, from retention strategies to quality assurance and sales management. This diverse experience has equipped her with a comprehensive understanding of customer needs and business operations.