Alli Peters
About Alli Peters
Alli Peters is the Operations Team Lead at Rover.com, with a background in customer service, fraud prevention, and credit advising.
Current Title and Role
Alli Peters serves as the Operations Team Lead at Rover.com. Since assuming this role in 2022, she has been responsible for overseeing various operational tasks and managing a team to ensure smooth day-to-day operations. Her role requires leadership and efficient resource management to meet and exceed organizational targets.
Previous Roles at Rover.com
Before becoming the Operations Team Lead, Alli held multiple roles at Rover.com. She was an Operations Specialist II in Fraud and Customer Success from 2021 to 2022, where she worked closely with teams to mitigate fraud risks and enhance customer experiences. Before that, she held other roles including Operations Agent II (2019-2020), Operations Agent (2018-2019), and Customer Service Representative (2017-2018). During these positions, she demonstrated her competency in operational tasks, customer support, and workflow improvements.
Experience as Credit Advisor at Credit Suite
Alli Peters worked at Credit Suite as a Credit Advisor from 2020 to 2021. In this capacity, she advised businesses on credit options and helped them navigate financial services, excelling in communication and delivering tailored financial guidance to clients.
Early Career in Health Services
Alli began her career in the health services industry. She worked as a Medical Records Clerk at Newport Hospital and Health Services from 2015 to 2017, handling sensitive medical documents and ensuring accurate record-keeping. Prior to that, she served as a Medical Receptionist at Spine Team Spokane from 2014 to 2015, where she managed patient appointments and front-desk operations.
Education and Technical Skills
Alli Peters graduated from Eastern Washington University with a degree in Health Services Administration in 2014. She has developed technical expertise in using tools such as Zendesk and SQL for operational tasks. Her background in health services administration and her technical prowess contribute to her effectiveness in operational roles.