Amanda Gonzales
About Amanda Gonzales
Amanda Gonzales is the Interim Associate Program Manager at Rover.com with a background in pharmacy and business administration.
Interim Associate Program Manager at Rover.com
Amanda Gonzales currently serves as the Interim Associate Program Manager at Rover.com. She began this role in 2021, bringing her extensive experience in operations and customer service to the team. During her tenure, Amanda developed a communications cascade process and protocol for the Operations team. This initiative was implemented to enhance change management and ensure timely information distribution to front-line employees. Amanda’s focus on operational efficiency and clear communication has been integral to her role at Rover.com.
Operations: Trust and Safety Senior Lead at Rover.com
Since 2017, Amanda Gonzales has been working with Rover.com as the Operations: Trust and Safety Senior Lead based in Spokane, Washington. In this role, she is responsible for overseeing the trust and safety measures within the company’s operations. Her duties include ensuring the safety of the platform for both service providers and customers. Amanda’s extensive experience in customer service and operations make her well-equipped to handle the complexities of trust and safety in a tech-driven environment.
Professional Experience in Pharmacy Services
Amanda Gonzales has a substantial background in pharmacy services, having held various roles from 2005 to 2017. She started her career at Bates Pharmacy and Medical Supply as a Pharmacy Technician / Medical Supply Specialist. Amanda then advanced to Northwest Health Systems Pharmacy, where she worked for five years as a Pharmacy Technician, Corporate Trainer, and Billing Specialist. At PharmaSync, LLC, she expanded her skills in both technical and auxiliary IT positions. Her role at ReliantRx as a Pharmacy Technician / Customer Service Specialist further refined her customer service acumen, culminating in a well-rounded experience in long-term care pharmacy operations.
Educational Background in Business and Pharmacy
Amanda Gonzales holds a Bachelor of Business Administration (BBA) in Business Administration and Management from Eastern Washington University, completed in 2017. Her academic journey also includes a concentrated study in Communications, adding a layer of expertise to her professional skill set. Prior to her business degree, Amanda attended Carrington College-Spokane, where she studied Pharmacy from 2004 to 2005. This combination of business acumen and pharmaceutical knowledge has equipped her with a unique blend of professionalism and creativity.
Community Service and Respect for Diversity
Amanda Gonzales's career path showcases a deep respect for diversity and the individual needs of underserved populations. This respect is reflected in her professional roles and community service activities. Her commitment to serving these communities has been influenced by her diverse career experiences, especially within the long-term care pharmacy sector. Amanda’s approach to her professional and voluntary engagements reflects an understanding and empathy for the varied needs of different populations.