Amber Schabo
About Amber Schabo
Amber Schabo is the Global Customer Experience Manager at Rover.com, with a background in customer support and operational change management at companies like TikTok and Literati.
Title: Global Customer Experience Manager
Amber Schabo currently holds the position of Global Customer Experience Manager at Rover.com. Her tenure in this role began in 2024. As a Global Customer Experience Manager, Amber is responsible for overseeing and enhancing the customer experience on a global scale, ensuring high levels of customer satisfaction and engagement.
Professional Background and Career Progression
Amber Schabo boasts a diverse career spanning several industries and roles. She worked at TikTok as an Operational Change Management consultant from 2023 to 2024 and previously served as a Senior Client Services Leader from 2021 to 2024 in Austin, Texas. Prior to TikTok, Amber was the Customer Support Team Lead at Literati from 2020 to 2021 and started as a Customer Support Representative in 2020. Her career also includes a position as a Senior Client Experience Specialist at Stitch Fix (2018-2020) and Front of House at Austin City Limits Live at The Moody Theater (2017-2018). Amber’s early roles included being a Registrar's Assistant at Bay State College (2015-2017) and Program Administrator at Boston Ballet (2014-2015).
Education and Expertise
Amber Schabo achieved a Bachelor of Science (B.S.) in Entertainment Management from Bay State College, completing her studies from 2012 to 2014. This educational background laid the foundation for her career in customer experience and operational roles. Her expertise encompasses emotional intelligence, diversity, inclusion, and transparent communication, all of which are key components of her leadership philosophy.
Leadership Philosophy and Approach
Amber Schabo emphasizes emotional intelligence, diversity, inclusion, and transparent communication in her leadership philosophy. She has successfully built teams from scratch and contributed to the development of department culture. Her approach to problem-solving is data-driven, innovative, and curious, focusing on identifying root causes and proposing thoughtful solutions. Amber prioritizes the well-being of her team members and ensures customer satisfaction in all her leadership activities.
Commitment to Team and Customer Well-being
Amber Schabo is dedicated to creating a positive work environment where individuals can thrive. She prioritizes the well-being of her team members and ensures that customers have positive experiences. This commitment is evident in her leadership activities, where she focuses on transparent communication and building a supportive team culture.