Anna Schaal
About Anna Schaal
Anna Schaal is a Customer Experience Agent at Rover.com with extensive experience in customer service and a background in natural medicine and therapy.
Title and Current Role
Anna Schaal is currently a Customer Experience Agent at Rover.com. She has been in this position since 2021. In her role, she utilizes her skills to address customer concerns and enhance their overall experience, drawing from her extensive background in customer service and therapy.
Professional Experience
Anna Schaal has held numerous customer service roles over the past several years. Before her current position at Rover.com, she worked at Comdata Group as a Customer Service Representative for eight months in 2021. Prior to that, she spent a year (2019-2020) working at ADM Value - Flying Blue - Air France as an Inbound Customer Service Representative. From 2018 to 2019, she was a Customer Services Specialist at arvato Digital Marketing Spain. She also served as Director at Clínica Bioenergética Anna Schaal for 18 years, further solidifying her expertise in customer service and care.
Educational Background
Anna Schaal has a diverse and extensive educational background. She has pursued studies in various disciplines including a Master's degree in Acupuntura y Medicina Tradicional China from Centro Educativo de Naturopatía y Acupuntura China (CENAC) between 2003 and 2005. She also holds a Master's degree in Nutrición Celular from Universidad de Almería, achieved in 2016. Additionally, she studied Oncología y biología del cáncer and obtained an Especialista en Micoterapia certification from Laboratorios Hifas da Terra from 2010 to 2012.
Certifications and Specializations
Anna Schaal has earned various certifications in the field of natural medicine and therapy. These include Terapeuta de esencias florales from Escuela Andreas Korte (1995-1996) and Homeópata from Universidad de Toulouse y Centro Médico FAME (1990-1992). She is also a Diplomatura en Naturopatía y Medicina Tradicional China certificate holder from Centro Educativo de Naturopatía y Acupuntura China (CENAC), obtained between 1984 and 1987. Additionally, she is trained in Quiromasaje y Reflexología podal from Escuela de Masaje Manual Dr. J. Sagrera Ferràndiz (1982-1984).
Skills and Expertise
Anna Schaal brings over 20 years of experience as a therapist to her customer service roles. She specializes in problem-solving and situational analysis, focusing on understanding and addressing customer concerns to ensure their well-being. She is multilingual, assisting customers in English, German, and Spanish. Her expertise and approach have resulted in a customer satisfaction rate of over 96% across various projects.