Mary Del Rossi
About Mary Del Rossi
Mary Del Rossi is the Head of Operations Scalability and Efficiencies at Rover.com, with extensive experience in customer experience and operational optimization.
Title
Mary Del Rossi holds the title of Head of Operations Scalability and Efficiencies at Rover.com. Her role involves leading initiatives to improve operational efficiencies and implementing strategies aimed at scaling operations effectively.
Current Role at Rover.com
Mary Del Rossi currently works as the Head of Operations Scalability and Efficiencies at Rover.com in Seattle, Washington. She has been with Rover.com since 2017, initially starting as a Senior Manager for Customer Experience. Since 2018, she has focused on optimizing operations, leading workforce optimization teams, and executing automation opportunities to streamline processes.
Experience in Customer Experience and Operations
Throughout her career, Mary has demonstrated a strong emphasis on customer experience and operational efficiency. At Answerdash, she was the Head of Customer Experience for 8 months in 2017. Prior to that, she served as a Senior Manager of Customer Experience at Rover.com for a similar duration. Mary’s expertise spans enhancing self-service strategies and leading initiatives for improved customer interactions.
Entrepreneurial Ventures
Mary Del Rossi co-founded Mysmartnest, where she worked from 2013 to 2017. Her role as a co-founder underscored her entrepreneurial capabilities and her ability to drive business initiatives from inception to execution. This experience added to her skills in business management and strategic planning.
Earlier Professional Experience
Mary’s early professional experience includes significant roles in prominent companies. She worked as the Director of Customer Support at Bloomberg Lp in New York from 2005 to 2013. Additionally, she served as an Account Manager for the ISO Group at Google in 2005 for 11 months, based in Mountain View, California. These roles helped shape her expertise in customer support and account management.
Education
Mary Del Rossi studied at The Ohio State University, where she pursued a comprehensive curriculum covering Psychology, Business, and Communication. She achieved her Bachelor’s degree, equipping her with a multidisciplinary foundation that supports her diverse professional roles.