Mayeul Boy
About Mayeul Boy
Mayeul Boy is a Customer Experience Manager at Rover.com, with extensive experience in customer service and team leadership roles across various companies in Europe.
Current Position at Rover.com
Mayeul Boy serves as the Customer Experience Manager at Rover.com. He started this role in 2023 and operates in a hybrid capacity based in Barcelona, Catalonia, Spain. His responsibilities likely involve overseeing the customer experience channels, improving service delivery, and ensuring customer satisfaction.
Previous Role at Impress
Before joining Rover.com, Mayeul Boy worked as Booking Conversion Team Lead at Impress for a duration of 8 months in 2023. During his time there, he would have been responsible for optimizing the booking conversion rate, managing team performance, and enhancing customer interactions.
Career at Booking.com
Mayeul Boy had an extensive career at Booking.com, starting as a Customer Service Executive from 2012 to 2014 in Cambridge, England. He then advanced to Senior Customer Service Executive and held the position from 2014 to 2018 in Barcelona, Spain. For the final stage of his tenure, he served as the Customer Service Team Manager from 2018 to 2021. Throughout his time at Booking.com, he likely handled customer queries, provided solutions, and led service improvement initiatives.
Roles in Customer Support
Mayeul Boy has amassed considerable experience in customer support roles over the years. He worked as Head of Support at Openprovider from 2021 to 2022 and served as Operations Team Lead at Teleperformance for 3 months in 2023. His responsibilities in these positions would have included overseeing support operations, managing teams, and ensuring high-quality service.
Early Career in Business Development
Earlier in his career, Mayeul Boy held various business development positions. He was a Business Development Executive at Velocix from 2008 to 2009 and later worked as a Business Development Manager at MANAGEMENT EUROPE from 2010 to 2011 in Cambridge, United Kingdom. These roles likely involved expanding business opportunities, client relationship management, and strategic planning.