Michelle Stanovich
About Michelle Stanovich
Michelle Stanovich is a Content Writer/Editor at Rover.com, managing a portfolio of articles and collaborating with various teams to enhance support materials.
Current Role at Rover.com
Michelle Stanovich is currently a Content Writer/Editor at the Rover Help Center, a role she has held since 2018. Based in Seattle, Washington, she manages a portfolio of approximately 200 articles that assist users with various inquiries and problems. Her responsibilities include collaborating with product managers to determine content requirements for new product launches and working with operations teams to identify and address gaps in support materials. Additionally, she facilitates the localization of content for Rover's European Union help centers, ensuring accuracy and relevance across different markets.
Previous Experience at KATERRA and Etsy
Before joining Rover.com, Michelle Stanovich worked at KATERRA as a Web Catalog Content Manager in 2018 for 7 months in the Greater Seattle Area. Prior to that, she spent time at Etsy in various roles. From 2016 to 2017, she served as a Help Content Specialist in Hudson, New York, where she was responsible for creating and managing support materials. From 2014 to 2016, she worked as a Member Advisor at Etsy, providing direct support and assistance to users.
Early Career and Internships
Michelle Stanovich's early career included several roles across different industries. She was a Social Media Coordinator at Clark House Hospitality from 2013 to 2014 in Troy, NY. In 2013, she interned at Pinchit for 5 months. Additionally, she worked as a Barista at Top Pot Doughnuts from 2011 to 2013.
Education Background
Michelle Stanovich attended the University of Washington from 2007 to 2011, where she achieved a Bachelor’s degree in Political Science and French. During her time at the university, she also worked as a Student Caller and a Student. Her academic background provides her with a strong foundation in research, analysis, and communication.
Data-Driven Content Strategy at Rover
In her role at Rover, Michelle Stanovich utilizes data insights from Solvvy to enhance self-service rates and decrease support ticket volumes. By leveraging these data-driven strategies, she ensures that the content she creates is effective and efficient in addressing users' needs, thereby improving overall user experience and operational efficiency.