Ramona Lopez
About Ramona Lopez
Ramona Lopez is the EU Operations Manager at Rover.com, with extensive experience in customer support and operations management roles at companies like Zendesk and Zinkee.
Current Position at Rover.com
Ramona Lopez currently serves as the EU Operations Manager at Rover.com. She began this role in 2023 and works remotely. As an EU Operations Manager, she oversees operational processes, ensuring efficiency and effectiveness in the company's services across European markets.
Past Role at Zinkee
Before joining Rover.com, Ramona Lopez held the position of Chief Customer Officer at Zinkee for 7 months from 2022 to 2023. In this role, she managed customer relations and strategies, aiming to enhance customer satisfaction and loyalty.
Experience at Zendesk
Ramona Lopez has extensive experience at Zendesk, where she held various roles over several years. She was the Manager of Revenue Operations SMB from 2021 to 2022 and served as the Senior Manager of Customer Support from 2019 to 2021. Additionally, she was the Manager of Customer Support for EMEA from 2016 to 2018, the EMEA Team Lead for Product Support from 2014 to 2016, and the Customer Advocate for Product Support from 2013 to 2014.
Early Career Roles
Before her time at Zendesk, Ramona Lopez worked across different industries and roles. She was a Trust & Safety Solutions Agent at eBay from 2012 to 2013, an Administrator at Zara from 2009 to 2012, and a Sales Administrator at Divina Pastora Seguros from 2001 to 2008. She started her career as a Dental Assistant at Araceli Dominguez Sio Dental Clinic from 1997 to 2000.
Educational Background
Ramona Lopez studied at Dublin Business School, where she earned a Diploma in Tourism Management and Marketing. She completed this program in 2011. This educational background has provided her with a strong foundation in management and marketing principles.