Stephen L.
About Stephen L.
Stephen L. is the Director of Trust and Safety Customer Operations at Rover.com, where he has been working since 2022. He has a background in operations management and customer safety, with previous roles at Starbucks and experience as a caregiver.
Current Role at Rover.com
Stephen L. is the Director of Trust and Safety Customer Operations at Rover.com. He started this role in 2022. In this capacity, he leads a team of Senior Operations Leaders and works remotely from the United States. His responsibilities include developing and executing customer-facing safety initiatives.
Previous Positions at Rover.com
Before becoming Director of Trust and Safety Customer Operations, Stephen L. held several roles at Rover.com. From 2020 to 2022, he was the Senior Operations Manager. Prior to that, from 2018 to 2020, he served as Operations Manager in Spokane, WA. His consistent rise through the ranks demonstrates his dedication and expertise in operations management.
Experience with Starbucks
Stephen L. has extensive experience with Starbucks, where he worked from 2004 to 2017. He began as a Store Manager from 2004 to 2006, then became a Licensed Stores District Manager from 2006 to 2012, and finally held the position of District Manager from 2012 to 2017. His long tenure and progression at Starbucks underline his strong leadership and operational skills.
Educational Background
Stephen L. holds a Bachelor of Business Administration (B.B.A.) in Business/Corporate Communications from Arizona State University, where he studied from 2014 to 2016. He also studied Business at Washington State University from 2011 to 2012 and earned an Associate's Degree in Business from Bellevue College, studying there from 2008 to 2010.
Early Career
In the earlier stages of his career, Stephen L. owned and was the main instructor at Oom Yung Doe Inc. from 2000 to 2004. He also served as a caregiver for a terminally ill family member from 2017 to 2018 in Spokane, Washington. These roles highlight his diverse professional experiences and personal commitment to family.