Phillip Garrett
About Phillip Garrett
Phillip Garrett is a Customer Service Center Manager with extensive experience in logistics and operations management. He has worked for various companies, including FedEx Freight and Saia Inc., and possesses strong problem-solving abilities and knowledge of compliance regulations.
Current Role at Saia Inc.
Phillip Garrett has served as the Customer Service Center Manager at Saia Inc. since 2014. He is based in the Greenville, South Carolina area. In this role, he oversees customer service operations, ensuring efficient logistics management and adherence to company policies. His extensive experience in the logistics sector contributes to his effectiveness in managing customer relations and service delivery.
Previous Experience at FedEx Freight
Phillip Garrett held multiple positions at FedEx Freight from 2000 to 2014. He started as a Freight Logistics Coordinator in the Youngstown, Ohio area, where he worked for six years. He then progressed to Operations Supervisor and later Operations Manager, gaining valuable experience in logistics operations. He also served as Service Center Manager for two years, enhancing his leadership skills and operational knowledge.
Experience at Vitran Express
Garrett worked as Customer Center Manager at Vitran Express for a period of ten months in West Chester, Pennsylvania, from 2013 to 2014. In this role, he focused on managing customer service operations and improving service efficiency, drawing from his prior experience in the logistics field.
Education and Training
Phillip Garrett completed his education at Minerva High School, where he studied from 1992 to 1996. He has received training in Hazmat handling and regulations, which ensures compliance with safety standards in logistics. His knowledge of NMFC and Tariff rules further supports his expertise in efficient logistics management.
Skills and Expertise
Garrett possesses strong problem-solving abilities, allowing him to adapt quickly to various situations in the logistics environment. He has gained human resource skills through his experience in hiring, promoting, and managing employee relations, including conflict resolution and disciplinary measures. His understanding of DOT rules and regulations enhances his capability in ensuring compliance within the logistics sector.