Gregg Perry
About Gregg Perry
Gregg Perry is an experienced operations professional currently serving as a Senior Customer Care representative and Operations staff member at SambaSafety in Rancho Cordova, California. He has a background in IT contracting and has held various roles in technology and operations since the late 1990s.
Current Role at SambaSafety
Gregg Perry has been with SambaSafety since 2006, where he currently serves as a Senior Customer Care representative. In addition to this role, he has been involved in Operations since 2015. His responsibilities include monitoring computer systems and networks to ensure operational efficiency. He also creates trouble tickets for ongoing or resolved issues to keep management informed of problems and solutions. His extensive experience in customer care and operations contributes to the overall effectiveness of the company.
Previous Experience in IT and Operations
Before joining SambaSafety, Gregg Perry worked in various roles that enhanced his IT and operational skills. He was an IT Contractor at Bluecurrent from 2002 to 2003 and served as an Intel Champ at Kelly Services from 2003 to 2008. Additionally, he worked at MCI Corporation as part of the Advanced Product Group in Internet Technology from 1997 to 1999. His experience also includes a position as a Data Center Operator/Help Desk at McKesson from 1999 to 2002.
Educational Background
Gregg Perry studied at Heald College, where he earned a Master of Computer Applications (MCA). He also attended American River College, achieving a degree in General Studies. His educational background provides a solid foundation for his roles in IT and operations.
Technical Skills and Responsibilities
In his current position, Gregg Perry performs scheduled backups and manages the archiving of backup tapes for offsite delivery. He monitors computer systems and networks to ensure all systems are operational and addresses outages by reporting and resolving issues. He also handles connection issues by coordinating with state authorities or resolving them through software or hardware adjustments. His systematic approach includes following a checklist of tasks to maintain operational efficiency.