Alex Kramer
About Alex Kramer
Alex Kramer is an Escalations Team Lead at SamCart, with a background in support roles at ShipStation and expertise in visual reporting and data analysis. He holds a Bachelor's Degree in Art from the University of Oregon and has pursued further education in data foundations.
Work at SamCart
Currently, Alex Kramer serves as the Escalations Team Lead at SamCart, a role they have held since 2023. Prior to this position, Alex worked as an Escalations Specialist at SamCart starting in 2022. In these roles, Alex has contributed to the company's customer support and operational efficiency. Their experience at SamCart is marked by a focus on resolving complex customer issues and enhancing the overall user experience.
Previous Experience at ShipStation
Alex Kramer worked at ShipStation as an Enterprise Support Specialist from 2020 to 2021, where they provided support to large-scale clients. Additionally, Alex held the position of Onboarding Specialist at ShipStation for three months in 2021. These roles involved guiding customers through the setup process and ensuring they received the necessary support to utilize ShipStation's services effectively.
Background in Media and Production
Alex has a background in media and production, having worked as a Videographer/Editor at KWVA Eugene, 88.1 FM for eight months in 2015-2016. They also gained experience as a Production Assistant at ESPN for one month in 2015. This experience provided Alex with skills in video production and editing, contributing to their expertise in visual reporting.
Education and Expertise
Alex Kramer earned a Bachelor's Degree in Art with a focus on Media and Cinema Studies from the University of Oregon, studying from 2010 to 2016. In addition to their degree, Alex completed a Certificate in Data Foundations from Udacity in 2018. Their educational background supports their expertise in visual reporting, data analysis, and operations development.
Professional Development and Skills
Alex Kramer is proficient in using Adobe Creative Suite, which enhances their ability to create visual reports and presentations. They are actively seeking to expand their knowledge in business and marketing analytics, demonstrating a commitment to professional growth in these areas. This focus on continuous learning aligns with their career trajectory in customer support and operations.